Welcome to The Softball Group FAQ. Founded by players and coaches, we’re here to provide clear answers to your questions about our premium softball gear, global shipping, and customer service. Our goal is to ensure your experience is as seamless as a perfectly executed double play.
About Our Products & Services
What types of products does The Softball Group specialize in?
We are a one-stop shop for serious softball athletes and teams. Our curated selection includes:
- Performance Gear: Fastpitch bats, game-ready gloves (fielding, infield, catcher’s mitts), and protective guards.
- Accessories & Customization: Bat grips, laces, batting gloves, embroidery services, and coach’s accessories.
- Apparel & Footwear: Performance wear, hats, and footwear designed for the diamond.
- Expert Services: Professional glove servicing to keep your equipment in top condition.
Who is your typical customer?
We serve the global softball community, including:
- Dedicated players (youth, high school, college, and adult) looking for premium equipment to gain a competitive edge.
- Coaches and team managers outfitting their squads for tournaments and new seasons.
- Informed enthusiasts who value quality, performance, and the expertise that comes from a brand founded by insiders of the sport.
Ordering, Payment & Account
What payment methods do you accept?
We accept all major payment cards and secure digital wallets for your convenience: Visa, MasterCard, JCB, and PayPal.
Do you ship internationally?
Yes! We are proud to ship to our global community of softball players. However, due to carrier restrictions, we are currently unable to ship to select remote areas and parts of Asia. Please check your shipping address at checkout for availability.
Shipping & Delivery
How long will it take to process and ship my order?
Our team in Baltimore meticulously checks and packs every order to ensure it meets our quality standards.
- Order Processing: 1-2 business days.
- Dispatching: You will receive a tracking notification as soon as your gear leaves our warehouse.
What shipping options are available?
We offer two reliable, fully-trackable options to fit your needs and budget:
🚀 Standard Shipping (MOST POPULAR)
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: Flat rate of $12.95.
Ideal for: Getting your new bat or glove in time for crucial training or games.
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: Flat rate of $12.95.
Ideal for: Getting your new bat or glove in time for crucial training or games.
📦 Free Economy Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50.
Ideal for: Planned purchases, team orders, and non-urgent upgrades.
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50.
Ideal for: Planned purchases, team orders, and non-urgent upgrades.
All delivery times are estimates. Factors like customs processing may affect final delivery. Always refer to your tracking link for real-time updates.
Returns, Exchanges & Warranty
What is your return policy?
Confidence in your gear is paramount. Our hassle-free policy covers our complete ecosystem of products.
- Return Window: 15 days from the date of delivery.
- Condition: Items must be unused, in original packaging, with all tags attached.
- Process: Contact our expert support team at [email protected] to initiate a return and receive instructions. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
What if my item is defective or incorrect?
We sincerely apologize for any error. If you receive a faulty or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund for you.
Contact & Support
How can I get in touch with your customer service team?
Our team, backed by decades of combined coaching and playing experience, is here to help.
Email: [email protected]
We are committed to being your trusted partner, on and off the field.
We are committed to being your trusted partner, on and off the field.
Mailing Address:
The Softball Group
2641 Black Oak Hollow Road
Baltimore, US 43105
Can’t find your answer here? Reach out to our team. We’re here to ensure you get the right gear, delivered right, so you can focus on playing harder and performing better.